Delivery Information

Your order will be dispatched either by parcel delivery or pallet delivery depending on weight and size of order or size of tiles. Some large format tiles will be sent by pallet delivery regardless of weight. Delivery charges will be worked out at checkout.

We currently do not deliver to Northern Ireland, Islands or Offshore PO. If you require carriage to any of the following postcodes – IV, KW, AB, PA, PH, JE, DD – please contact us before placing your order as a delivery surcharge may be payable.

Any orders placed after 13:00 will be processed the following day, Monday to Friday excluding bank holidays.

Free delivery over £300 is not applicable where special discounts have been given unless previously arranged.

Kerbside Pallet Delivery

Pallet deliveries will be to the nearest accessible kerbside location. If your property has restricted access please let us know at the time of ordering as this may incur an extra charge. Hazards or obstructions (such as steps, uneven ground, gravel, etc.) may necessitate the delivery being made to an alternative location nearby.

Due to insurance and health and safety regulations drivers are unable to transport goods into a customer’s property.

Take care when removing packaging to avoid damages or injury. Boxes of tiles can be very heavy, please make sure you will be able to move them from the kerbside to where they are required.

Attempted Deliveries

If you are not in to receive your delivery at the specified time your order may be subject to a redelivery charge. This can usually be avoided if you give us at least 24 hours notice by telephone.

Delivery Rates

Cut samples


Orders over £300


Parcel delivery up to 20kg


Parcel delivery 21kg – 40kg


Pallet delivery


25% off when you use code TILES25